About PC Pitstop

Rob
Rob Cheng
Founder and CEO

Hello and welcome to PC Pitstop. PC Pitstop was founded in November 1999 by Rob Cheng and Dave Methvin with the sole purpose of creating a better way to diagnose common computer problems. Prior to creating PC Pitstop, Rob Cheng was a Senior Vice President at Gateway Computers responsible for Gateway's Consumer business worldwide including profit and loss responsibility. Rob noticed that the technical support cost was growing faster than revenue, and there had to be a way to automate the process of diagnosing and repairing a computer.


In March 2000, PC Pitstop opened its doors to the public and the world's only PC diagnostic portal. Through their browser, a user would download a small Active X control that would run benchmarks and diagnostics on the computer. These results were then stored on our servers. Way back in 2000, PC Pitstop had already implemented most of the key principles of cloud computing. Based on numerous technological break throughs, PC Pitstop became a runaway internet success. As of this writing, over 200 million tests have been run from our web site. The number keeps growing.


After the internet bubble broke in late 2001, PC Pitstop was wildly successful but also broke with no sustainable business model. 2002 would prove to be one of the most pivotal in the history of the company. First, PC Pitstop entered into a strategic relationship with PC World. Secondly, PC Pitstop began reselling a small anti spyware company called Pest Patrol. During this time, computers were being riddled by a new threat called spyware. This software would install without the knowledge of the user for the purposes of monitoring user behavior and throwing pop up advertising. We all remember the times that many computers had become unusable as the screen was inundated with slimy pop up advertisements.


To help in the fight, PC Pitstop updated its free scan to include many of the common spyware. When it was detected, we recommended removal through our partner Pest Patrol. This one move made the company very profitable but also had two larger strategic ramifications. Pest Patrol was later purchased by CA, and CA remains a strong partner today. Furthermore, this was the beginning our involvement in the security space.


PC Pitstop Product Timeline
2004 - Optimize (PC Optimization)
2006 - Erase (Privacy)
2006 - Exterminate (Security)
2007 - Disk MD (Disk Performance)
2007 - Driver Alert (Driver Maintenance)
2009 - PC Matic (Comprehensive)
2010 - Download Accelerator
2011 - Super Shield Protection
2013 - PC Matic for Business

In 2004, PC Pitstop introduced its first PC optimization software called Optimize. This was a key achievement since not only were we able to detect common PC problems, but now we could offer the solution as well. Optimize was a run away hit, and its success led to a succession of new products. In 2009, we introduced the industry's most comprehensive PC maintenance and security product, PC Matic. PC Matic is a consolidation of all of our technologies into one product. It has all been rewritten as an integrated application that fully embraces the concepts of cloud computing.


PC Pitstop products in addition to English have been translated into Portuguese, French, Spanish, Italian, German and Japanese.


PC Pitstop publishes a bimonthly free newsletter to well over a million unique email addresses. The newsletter focuses on PC maintenance and security making it one of the largest publications of its kind.


PC Pitstop is a virtual company and all of our employees work from their residences. We have employees in South Carolina, Maryland, Iowa, South Dakota, California, Florida, and Virginia. We are very proud of the fact that we do not outsource any of our support or development.


Since our humble beginnings in 2000, we have been storing large amounts of PC information in our databases. We are proud to have the largest PC statistics database in the world. We have also been creating new security databases to help understand the war against malware.


PC Pitstop is a private company incorporated as an LLC. Rob Cheng, founder and CEO, is the only investor in the firm.


In March 2010, PC Pitstop had its 10 year anniversary. PC Pitstop is a virtual company with employees throughout the United States and Brazil.

Need to reach someone at PC Pitstop?


If you have a technical issue (e.g., your PC isn't working, you're having trouble with the site, or you want computer advice) we handle all those questions through our forums but you may also find your answer in the frequently asked questions section. For products you have purchased directly from us, please use our customer service page. For business related issues (e.g., you want to advertise or license our technology) please use our contact page.