Please Note: This FAQ applies to your account at our main site. There is a separate registration for our support forums at http://support.pcpitstop.com. If you have questions about that registration or are receiving notification emails from the forums, please go there to change your options.
The only way an account is created at PC Pitstop is if a user visits the site and creates one. If you do not recall having created an account, it is possible that someone used your email address without your permission. Since you can read email at that address you can remove the account by having the password sent to you; see the instructions below.
To change your newsletter and product recall options, edit your account. To eliminate all mailings, remove your account (see below). When you remove your account, we do not keep a permanent record of your email address. However, there is a small window of time (typically less than 48 hours) in which you may receive a mailing because of the way we pull email addresses from the database in preparation for mailings.
In most cases, you can opt out of the newsletter mailing list simply by replying to the newsletter message with the subject of "remove"; this shortcut will only work if the email address in your mail client exactly matches the email address that you registered with PC Pitstop.
Go to the Edit Your Account page; you may need to log in. (If you do not know your password, click here and we will email it to you.) Make the changes you would like to your email address, password, newsletter preferences, or other data, and click Submit. If you changed your email address or password, click the "Log Out" link under your name and log back in with your new information.
Your computer is not accepting session cookies. Our site is accepting your user name and password and creating a session to remember your results, but your computer is not returning the cookie that identifies your session. This may be because of your browser settings or because you are using a third-party browser or security program that is blocking cookies. See our Cookie FAQ for more help.
Note: We remove accounts with invalid emails about every 30 days. This will permanently delete any results you saved, so please keep your email address up to date.
When you create or update your account, we send a reminder message to the email address you are using. If that message is returned to us as undeliverable, we flag the account and you will see a message about the problem when you log into the site. Here are some common reasons why an email address is marked invalid:
When you come to the site and receive a message on the testing page that says your email address is invalid, click the "Change Login" link under your name. Double-check the email address, make any required changes, click the "Change Account Info" button, and we will re-verify the address. (If you think the email address is valid, just resubmit it; you don't have to actually change any information.) If you are consistently unable to use your email address to receive mail from us, we suggest you sign up for a free mail account from a site such as Hotmail or Yahoo.
Note that we do not mark an email address invalid unless we receive a reply that indicates there was a problem delivering the email. Mail sent to the reply address is processed by a program and not read by the staff. For that reason, do not try to use your email program's Reply function to reply to an automated message or newsletter sent by PC Pitstop, because the program may misinterpret your reply as a non-delivery notice.
If you receive the message "Unknown user" when you try to log in, this indicates we do not currently have an account for the given email address. (Please note that the support forums have their own separate registration; you are not automatically registered in both places.) If you are sure that you have registered on the main site before with this email address, the account may have been deleted for one of these reasons:
If your account has been deleted, simply create a new one with the same email address. To ensure that the account isn't deleted, stay active on the site by testing your system and checking your email address at least once a month.
To permanently remove your account and results from the PC Pitstop database please open a ticket with our Customer Service department at http://www.pcpitstop.com/store/service.asp and we will be happy to oblige.