Welcome to the PC Pitstop Satisfaction Reviews. We have the largest PC customer satisfaction database in the world consisting of user performance ratings as well as comments related to PC satisfaction. We hope this helps everyone make more informed PC purchase decisions.

Welcome to the Satisfaction Reviews

PC Pitstop is the world's #1 PC diagnostic process. As part of our test process, we ask users several subjective questions related to their satisfaction and performance of their computer. This unique capability enables us to have the largest PC customer satisfaction database in the world. Starting in April 2009, we also collect the user comments about their PCs, giving more qualitative information related to PC satisfaction.



To make your own comment about your PC and to find out how to make your computer faster, try running our Free PC Matic Scan.

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 envy notebook Satisfaction Reviews


Average Satisfaction
 
  3.46 out of 4

Percent Freezing
10%

Percent Slow
18%
Make


Model
envy notebook

PC Type
Portable

Total Votes: 1363

3%
 
4%
 
38%
 
56%
 




Date Comments Satisfaction
4/8/2017 9:12:38 AM ITS BRAND NEW
 
  4.00 out of 4
4/24/2017 11:27:45 PM New computer, just setting it up and ran first scan.
 
  4.00 out of 4
5/2/2017 10:42:13 PM Fairly new system but, happy with it so far
 
  4.00 out of 4
3/1/2017 5:05:01 PM This unit was attacked with malware and I did a full recovery reset which means I'm working to rebuild all the apps.
 
  4.00 out of 4
3/6/2017 2:55:57 PM HIgh Qusality, 2.5 Years old
 
  4.00 out of 4
1/18/2017 11:18:51 PM it's just been purchased
 
  4.00 out of 4
1/26/2017 10:17:07 AM Love PC Matic -got it on 3 computers!
 
  4.00 out of 4
1/29/2017 10:25:29 PM It is a brand new computer.
 
  4.00 out of 4
1/31/2017 2:54:10 PM Brand New Laptop
 
  4.00 out of 4
12/7/2016 5:43:48 PM Brand new laptop
 
  4.00 out of 4
12/25/2016 3:07:48 PM Costco warranty
 
  4.00 out of 4
12/26/2016 5:01:48 PM costco
 
  4.00 out of 4
10/24/2016 4:10:18 PM New PC, just installed PCMatic
 
  4.00 out of 4
11/10/2016 3:37:53 PM Brand New
 
  4.00 out of 4
11/19/2016 7:23:11 PM god sized screen, kayboard is good for large hand and runs well so lpong as it is maintained on a regular basiw. I was running Kaspersky but I think I like PC MAtic better.
 
  4.00 out of 4
7/3/2016 1:50:43 PM new computer
 
  4.00 out of 4
8/1/2016 3:31:24 PM This PC is brand new and I am just getting it set up.
 
  4.00 out of 4
5/16/2016 8:58:29 PM brand new
 
  4.00 out of 4
5/20/2016 10:26:03 PM Just bought it today and am happy with the way it is functioning..... so far.
 
  4.00 out of 4
5/27/2016 12:34:26 AM New PC. Would like to keep it running optimally.
 
  4.00 out of 4
5/30/2016 10:22:56 PM New
 
  4.00 out of 4
9/9/2016 9:15:54 PM This computer is brand new and I am just setting it up
 
  4.00 out of 4
4/9/2016 1:00:49 PM I just turned it on for the first time so I really do not know if I will be satisfied
 
  4.00 out of 4
3/8/2016 8:31:16 AM DADS LAPTOP
 
  4.00 out of 4
3/17/2016 12:41:09 AM rand new HP 17.3" LapTop Computer
 
  4.00 out of 4
1/15/2016 11:23:32 AM This is my first time using this system on my lap top. The jury is still out on my opinion over all.
 
  4.00 out of 4
1/16/2016 2:37:18 PM New computer
 
  4.00 out of 4
1/17/2016 2:20:31 PM I use HP at work and bought this machine for my home. It is brand new and I expect it to last a long time!
 
  4.00 out of 4
1/20/2016 3:56:23 PM New computer. Not yet used to it. Expect good service with time.
 
  4.00 out of 4
2/10/2016 12:09:13 PM Just bought it
 
  4.00 out of 4
2/25/2016 6:48:03 PM This is a new Laptop
 
  4.00 out of 4
3/2/2016 5:12:18 PM Two thumbs up!
 
  4.00 out of 4
12/25/2015 10:38:45 AM This is a brand new computer.
 
  4.00 out of 4
12/25/2015 10:56:35 AM This is a new computer
 
  4.00 out of 4
11/13/2015 9:09:26 PM new
 
  4.00 out of 4
10/13/2015 4:32:12 PM It's new!
 
  4.00 out of 4
10/14/2015 1:48:02 PM new machine
 
  4.00 out of 4
6/19/2017 7:05:59 PM It's brand new and is a significant upgrade to other platforms
 
  4.00 out of 4
6/26/2017 6:21:55 PM great protextion
 
  4.00 out of 4
6/29/2017 3:56:34 PM This laptop is registered twice in PC Matic, won't let me delete one of them. So, two(2) of my 5 PC slots arwe occupied by this laptop. Help !!!! Help !!!!!!
 
  4.00 out of 4
5/9/2018 7:02:10 PM It's brand new
 
  4.00 out of 4
10/28/2017 10:15:01 PM Its new
 
  4.00 out of 4
12/29/2017 9:26:01 PM Just bought it
 
  4.00 out of 4
1/7/2018 7:43:01 PM So far as this is a new computer and first time setting up pc matic on it.
 
  4.00 out of 4
2/1/2018 8:39:00 PM this computer is new. i am learning how to use it. don't know if i like it yet!!!
 
  4.00 out of 4
2/3/2018 9:47:15 PM why block for convo.
 
  4.00 out of 4
2/6/2018 6:11:51 AM I have not experienced one single problem since I purchased this software.
 
  4.00 out of 4
5/22/2017 1:45:00 PM i love this security and i hope we get online support as well as telephone support.
 
  4.00 out of 4
5/29/2017 3:44:33 PM We really like PCMatic
 
  4.00 out of 4
1/26/2018 1:16:22 PM N/A
 
  4.00 out of 4
9/23/2017 8:28:00 PM very good equipment. 10 is by nfar them best program i have had.easy to work with,and very easy recovery. and i have had 7,8,8.1,and now ten.
 
  4.00 out of 4
8/28/2017 3:20:02 PM lost original hard drice. purchased NEW 1TB hard-drive lost everytghing
 
  4.00 out of 4
1/24/2018 8:22:25 PM It's brand new.
 
  4.00 out of 4
9/18/2017 3:27:00 PM I like the solid state drives quick startup time in addition to its traditional 1TB drive.
 
  4.00 out of 4
9/19/2017 9:29:20 PM Just bought it today so I am not really sure.
 
  4.00 out of 4
11/12/2017 8:04:28 AM Brand new laptop
 
  4.00 out of 4
10/6/2017 4:31:52 PM laptop with plenty of power and storage capacity for my needs...I hope
 
  4.00 out of 4
7/5/2017 7:17:32 PM Brand New. First scan
 
  4.00 out of 4
7/12/2017 4:05:57 AM Its a brand new computer.
 
  4.00 out of 4
1/12/2018 9:26:10 PM Fast. New
 
  4.00 out of 4
12/6/2017 3:18:46 PM This is a brand new computer as of today.
 
  4.00 out of 4
1/2/2018 9:23:15 PM my pc i love the program too soon to tell
 
  4.00 out of 4
3/24/2018 4:07:07 PM This is a new Lap Top
 
  4.00 out of 4
4/13/2018 12:05:44 PM na
 
  4.00 out of 4
4/17/2018 7:13:12 PM It has everything, still getting use to it,
 
  4.00 out of 4
3/25/2018 8:07:50 PM this is a new laptop dedicated to photography
 
  3.00 out of 4
3/30/2018 4:23:11 PM I wish it had an ssd
 
  3.00 out of 4
4/3/2018 12:54:02 AM Performance is reasonable. But this is the second go for this machine after the motherboard pooped out.
 
  3.00 out of 4
4/4/2018 2:07:13 PM just downloaded it so we will see how she flies and lands again then let you know more.
 
  3.00 out of 4
4/5/2018 5:32:52 PM sometimes I get error messages that I don't understand
 
  3.00 out of 4
3/1/2018 11:26:58 AM It's brand new, so I haven't done much on it yet.
 
  3.00 out of 4
3/18/2018 2:02:25 PM Crashed once and had to be reset to factory original conifuration.
 
  3.00 out of 4
3/18/2018 9:31:03 PM Computer runs slowly at times, tends to lock up multiple times on each use.
 
  3.00 out of 4
3/7/2018 1:38:19 PM your product was downloaded at the suggestion of Bear WindWalker, one of your existing clients, whom speaks highly of your product.
 
  3.00 out of 4
3/9/2018 3:36:29 AM I'm not thrilled with Windows 10. It,s just Windows 7 with some Windows 8.1 added. Windows 7 could have easily been the successor to XP But Redmond made a mint with Vista, and that cluster@#%& of wait your turn upgrade to Windows 8 nope everybody promenade and download 8.1 not yet some people are getting it ala mand left download and exhale Windows 10. I think we fucked everyone up by now.
 
  3.00 out of 4
3/14/2018 5:10:56 PM It's new
 
  3.00 out of 4
9/5/2017 11:44:38 AM Don't know yet trying to install purchased version
 
  3.00 out of 4
11/15/2017 1:53:29 PM I have had to use Malware Bytes and Spybot S&D to get rid of stuff PCMATIC misses.
 
  3.00 out of 4
1/13/2018 1:09:53 PM just started
 
  3.00 out of 4
12/20/2017 8:09:07 PM Takes a long time to boot up. I specifically chose it because I wanted Windows 7 to match my other computer and not have to learn Win 10
 
  3.00 out of 4
8/17/2017 2:24:47 PM screw your mandatory questions.
 
  3.00 out of 4
10/24/2017 12:19:09 PM Adding this computer, actually all my computers, was too confusing. I had to contact customer service with each computer install. I don't like not being able to actually talk to customer service. I will not renew in March, 2018 due to this unavailable service.
 
  3.00 out of 4
12/20/2017 9:45:01 AM just started so satisfied to a point
 
  3.00 out of 4
1/24/2018 10:56:40 PM A pop up appeared saying compoter security compromised and I believe I was conned buying expensive service and I gave access to my computer to be hacked. I want to clean my computer of security risks they may have installed
 
  3.00 out of 4
1/20/2018 3:13:16 PM the laptop just crashed making me have to reload everything. This happened less than a month ago on my desktop pc. May be software related
 
  3.00 out of 4
8/15/2017 5:37:28 PM Just started so any question about computer are not known
 
  3.00 out of 4
8/15/2017 10:47:04 PM This has helped me a few times. I have an expired pcmatic program and cannot convert those computers to the evergreen program I have now.
 
  3.00 out of 4
12/18/2017 9:12:09 AM New PC
 
  3.00 out of 4
1/9/2018 8:02:30 PM just bought it will find out how good itis
 
  3.00 out of 4
5/29/2017 9:22:23 PM This computer is adequate, but it's slow.
 
  3.00 out of 4
12/29/2015 3:32:10 PM To new to make honest calls on stuff right now
 
  3.00 out of 4
1/2/2018 9:37:30 PM brand new, just got it up and running.
 
  3.00 out of 4
1/15/2018 12:27:23 PM crashs
 
  3.00 out of 4
4/26/2018 4:53:19 PM started running slower which encouraged me to put pc matic on the must install list
 
  3.00 out of 4
5/5/2018 10:09:50 PM It is sluggish
 
  3.00 out of 4
2/9/2018 10:10:48 PM Hard to add a second and third computer. Not straight forward.No instructions
 
  3.00 out of 4
5/4/2018 2:13:31 PM It has been slow lately
 
  3.00 out of 4
12/13/2015 11:13:10 AM It is new and hsn't been fully used yet.
 
  3.00 out of 4
5/18/2017 4:39:13 PM Just purchased it and dont know how much i like it yet. Need more time.
 
  3.00 out of 4
1/8/2018 9:56:05 AM I just had h.d. wiped clean and reloaded everything
 
  3.00 out of 4
12/30/2017 1:54:25 PM Windows crashed and had to re-install Windows 10, Crash occured whe atempting an update to iTunes and iCloud.
 
  3.00 out of 4
1/16/2018 9:52:04 PM This is my new hp ENVY Laptop. I still have my old Desktop near. I want to have PC Matic & PC Pitstop, keeping it like new.
 
  3.00 out of 4
11/5/2017 1:44:12 AM Noticeable delay on first entry to a text box before letters respond to keystrokes. Once it "catches up" it's fine
 
  3.00 out of 4
11/7/2017 7:30:52 PM new user, unsure of performance
 
  3.00 out of 4
5/14/2018 12:38:57 AM It's 2.5 years old and used a lot every day
 
  3.00 out of 4
5/17/2018 10:12:11 PM This is a Laptop
 
  3.00 out of 4
10/4/2017 1:37:38 PM periodic invasion by threat notice - probable scam; one episode of delayed boot
 
  3.00 out of 4
10/13/2017 10:45:34 AM I do not like windows 10
 
  3.00 out of 4
11/17/2017 10:08:51 PM Its brand new
 
  3.00 out of 4
1/22/2018 9:54:52 PM i've had issues with this computer crashing and most recently it required reinstalling Windows.
 
  3.00 out of 4
10/26/2017 6:10:10 PM Its okay, I haven't had the opportunity to use it that much
 
  3.00 out of 4
12/2/2017 3:24:19 AM Computer is still new. PC Matic has generated some errors.
 
  3.00 out of 4
10/28/2017 8:17:05 AM Still unclear as to what it does everyday. Do I have to manully scan?
 
  3.00 out of 4
6/15/2017 4:56:57 PM Just now installing and I am not use to the program. Have been using Norton for yrs and had major communication problems with them.I am going to uninstall Norton but I have a pop up of Macafee wanting me to purchase their program.I am 70, a female and using my computer less. I may be contacting you.
 
  3.00 out of 4
3/5/2016 1:53:51 PM I am still learning how to use Windows 10, and it's pretty confusing at times.
 
  3.00 out of 4
2/15/2016 4:56:34 PM I had urchased a computer frm HP direct, which crashed within 10 days. I called to get it replaced, and was told I would have to purchase an entirely different lapto. So I ended up with this one. NOt my first choice, but I need to be able to run my business
 
  3.00 out of 4
1/25/2016 2:28:54 PM the scratchpad mouse is difficult to use. the left hand gets in the way and mskes the cursor run off the target.
 
  3.00 out of 4
1/25/2016 9:44:36 PM Too Heavy
 
  3.00 out of 4
10/15/2016 7:42:11 PM New computer
 
  3.00 out of 4
5/1/2016 6:38:11 PM I think there may be graphic card issues. I need to reboot the machine on occasion
 
  3.00 out of 4
6/4/2016 11:37:56 PM 1 'fg4bcnb;p,gh ,x
 
  3.00 out of 4
5/17/2016 11:25:42 PM no comment at this time.
 
  3.00 out of 4
8/10/2016 10:02:47 AM nice light but volume very low
 
  3.00 out of 4
8/28/2016 3:51:57 PM It's too soon to tell
 
  3.00 out of 4
11/19/2016 3:42:50 PM The display sometimes gets distorted (text on menu bars, etc).
 
  3.00 out of 4
10/24/2016 7:10:45 PM Screen says pcznnot runc mztic
 
  3.00 out of 4
1/5/2017 11:01:25 PM I am new to Windows 10 ! Only had computer about a month & just using it part time,
 
  3.00 out of 4
12/25/2016 10:11:32 PM new laptop
 
  3.00 out of 4
5/31/2017 5:21:57 AM Lately IE seems to be locking up and crashing the computer. Started happening a month or two ago.
 
  3.00 out of 4
4/2/2017 5:59:12 PM Nice computer, but it runs slowly, especially when starting up a brower or other application.
 
  3.00 out of 4
3/14/2017 8:15:50 PM great screen, but the keyboard is awkward & the touch pad is too sensitive.
 
  3.00 out of 4
3/15/2017 9:33:58 PM Wants it to be faster
 
  3.00 out of 4
1/17/2017 5:10:44 PM I wish I could go back to Windows 7
 
  3.00 out of 4
2/17/2017 7:16:39 PM I just bought it so I haven't totally formulated an opinion.
 
  3.00 out of 4
4/16/2017 8:10:19 PM ?????????????????????
 
  3.00 out of 4
4/23/2017 7:58:31 AM keyboard not positive
 
  3.00 out of 4
4/24/2017 3:35:58 PM Currently awaiting results of the first SCAN. So I have no idea what I have that is infected and what software is good.
 
  3.00 out of 4
2/19/2017 3:07:41 PM Just appears Win 10 slows everything down!
 
  2.00 out of 4
2/24/2017 10:38:00 AM just got it recently, it came with Mcafee, but i don't trust Mcafee, it started acting up, so i put your software on now so, with your software i hope that i will be very satisfied
 
  2.00 out of 4
12/3/2016 6:17:53 PM On my old laptop PC matic stop working. I have tried to get ahold of a live human being at PC Matic only to no avail. I think you product will work but the customer service is horrible. I would appreciate a representative to call me at (813) 838-3811.
 
  2.00 out of 4
10/1/2016 8:43:14 AM wireless network not working
 
  2.00 out of 4
8/7/2016 9:04:16 AM CUrsor locks too frequently, the backspace button stops functioning, it cannot read my fingerprint, windows10 & edge are too quirky.
 
  2.00 out of 4
6/4/2016 8:28:14 PM unable to perform automatic windows 10 updates
 
  2.00 out of 4
6/6/2016 11:26:02 AM Too slow.
 
  2.00 out of 4
9/22/2016 12:49:42 PM mouse is not working properly
 
  2.00 out of 4
4/12/2016 5:22:29 PM I just got it today. I don't know.
 
  2.00 out of 4
4/22/2016 5:25:20 PM I got a Display Driver error message, AND my sound, which worked two weeks ago when this was brand new, told me there was no sound "thingies" installed! I knew that to be untrue, so I brought it back to factory level. This is the second brand new HP since December that is having issues.
 
  2.00 out of 4
2/1/2016 9:59:53 PM UNABLE TO REGISTER 2ND COMPUTER
 
  2.00 out of 4
7/1/2017 2:46:13 PM New PC, however, several malfunctions since. Without malfunctioning, pleasant to work with.
 
  2.00 out of 4
11/15/2017 8:54:57 PM haven't had it long enough to know
 
  2.00 out of 4
12/15/2017 11:39:52 AM Do not like tablet mode.
 
  2.00 out of 4
1/8/2018 12:48:19 PM particular programs problematic. Office 365 blamed for some freezes.
 
  2.00 out of 4
1/30/2018 7:52:23 PM Booting problem...HP had me restore Operating system to correct booting problem.
 
  2.00 out of 4
5/18/2017 12:21:44 PM Freeses up when sufing Internet
 
  2.00 out of 4
8/9/2017 9:15:11 PM slow start up
 
  2.00 out of 4
3/26/2017 10:26:41 PM I feel this computer is not running as fast as it should.
 
  2.00 out of 4
5/30/2017 12:37:59 PM it makes random clicking noises
 
  2.00 out of 4
1/20/2018 9:22:15 PM This pc frequently freezes and is very slow.
 
  2.00 out of 4
10/21/2017 4:41:52 PM Witing to see how PC Pitsop helps this computer run efficiently
 
  2.00 out of 4
3/17/2018 5:06:49 PM It's difficut to find things and navigate.
 
  2.00 out of 4
3/5/2018 8:49:57 PM I have difficulty with gmail account.
 
  2.00 out of 4
4/6/2018 6:08:06 AM Not sure how I feel yet. Shorty after initial install and purchasing, the laptop encountered a blue screen error that required professional help at a cost of $300 to repair. Just redownloaded PCMatic today.
 
  2.00 out of 4
4/22/2018 8:42:54 AM it is a very slow machine
 
  2.00 out of 4
4/22/2018 7:13:33 AM very slow
 
  1.00 out of 4
4/17/2018 10:19:24 AM i just started using it. I really don't know. There shuld an option here for "I don't know"
 
  1.00 out of 4
1/17/2018 4:53:02 PM Had product about 1 year never had aproblem. Product is the best product on the market.
 
  1.00 out of 4
2/11/2018 2:21:19 PM what happened to my evergreen account ?
 
  1.00 out of 4
2/12/2018 10:41:03 AM I had it for a year and had to recover the entire computer and reload all programs, including windows 10 and security.
 
  1.00 out of 4
2/7/2018 7:40:12 AM tech support shut me down over 16 hours trying recover my system and data based upon their instruction
 
  1.00 out of 4
5/18/2018 5:08:42 PM Very slow compared with the specs.
 
  1.00 out of 4
2/23/2016 10:58:03 PM Brand new
 
  1.00 out of 4
12/29/2015 4:00:46 PM New computer and I like it very much.
 
  1.00 out of 4
11/11/2015 11:01:54 AM The start menu does not come up.
 
  1.00 out of 4
12/8/2016 1:48:14 AM Your Adds are getting better. This is a new replacement PC.
 
  1.00 out of 4