Welcome to the PC Pitstop Satisfaction Reviews. We have the largest PC customer satisfaction database in the world consisting of user performance ratings as well as comments related to PC satisfaction. We hope this helps everyone make more informed PC purchase decisions.

Welcome to the Satisfaction Reviews

PC Pitstop is the world's #1 PC diagnostic process. As part of our test process, we ask users several subjective questions related to their satisfaction and performance of their computer. This unique capability enables us to have the largest PC customer satisfaction database in the world. Starting in April 2009, we also collect the user comments about their PCs, giving more qualitative information related to PC satisfaction.



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 laptop 17-bs0xx Satisfaction Reviews


Average Satisfaction
 
  3.43 out of 4

Percent Freezing
6%

Percent Slow
18%
Make


Model
laptop 17-bs0xx

PC Type
Portable

Total Votes: 1345

3%
 
4%
 
42%
 
52%
 




Date Comments Satisfaction
11/27/2017 7:39:57 PM It's new,
 
  4.00 out of 4
11/28/2017 11:31:48 AM I have used PC Matic since July 2017 --love it --just got this new computer my crashed and was excited that i already have my security for the new computer---I keep recommending PC Matic to all of my friends --TU for such a great product it gives me peace of mind
 
  4.00 out of 4
8/23/2017 9:23:55 PM This is a new computer in June. I'm excited to have a laptop again!!!
 
  4.00 out of 4
8/27/2017 1:32:10 PM New. Don't know yet. Appears very good.
 
  4.00 out of 4
8/31/2017 2:16:22 PM This computer is replacing the other two that died. This one is the only usable one that we are using besides our I-phones. This is NEW computer.
 
  4.00 out of 4
9/6/2017 1:21:58 AM brand new
 
  4.00 out of 4
11/25/2017 12:40:05 PM just out of the box brand new
 
  4.00 out of 4
9/14/2017 7:52:25 AM a new computer adding to pc matie
 
  4.00 out of 4
9/19/2017 1:17:17 PM So far so good...I've only had it for 3 days
 
  4.00 out of 4
10/29/2017 11:20:40 AM new computer
 
  4.00 out of 4
9/20/2017 9:50:35 PM new computer HP
 
  4.00 out of 4
12/30/2017 10:39:04 AM brand new
 
  4.00 out of 4
1/18/2018 1:36:23 PM just got it
 
  4.00 out of 4
12/7/2017 2:06:29 PM none at this time
 
  4.00 out of 4
12/7/2017 8:24:44 PM New computer
 
  4.00 out of 4
5/16/2018 3:25:46 PM This computer was specifically purchased with the idea in mind that it would be used exclusively for working at home.
 
  4.00 out of 4
5/18/2018 5:45:20 PM This is a newer PC and I installed PC Matic to protect it.
 
  4.00 out of 4
9/12/2017 9:36:57 AM its new
 
  4.00 out of 4
6/23/2017 1:50:56 PM I just purchased this computer.
 
  4.00 out of 4
7/1/2017 1:26:52 PM New computer. New customer. Purchased PCMatic Evergreen ($150.00) to help keep it like new. I enjoyed PC Pitstop free scans on past machines. I'm satisfied new customer with PC Matic...
 
  4.00 out of 4
10/14/2017 4:55:45 PM Love the lighted key board
 
  4.00 out of 4
10/14/2017 5:02:58 PM Its new. Just got it today.
 
  4.00 out of 4
10/22/2017 9:56:55 PM It's brand new, out of the box, just need to learn to adjust to new settings, compared to a tablet.
 
  4.00 out of 4
12/13/2017 5:54:13 PM This is a brand new computer.
 
  4.00 out of 4
12/2/2017 1:34:57 PM Just got this laptop
 
  4.00 out of 4
10/27/2017 11:18:31 AM Brand New
 
  4.00 out of 4
12/5/2017 9:16:21 PM it is brand new as of today
 
  4.00 out of 4
11/1/2017 2:39:45 PM very good
 
  4.00 out of 4
11/4/2017 11:23:09 AM This computer is brand new.
 
  4.00 out of 4
11/7/2017 2:21:05 PM it,s a brand new HP Laptop..Windows 10
 
  4.00 out of 4
11/27/2017 5:08:29 AM It's new.
 
  4.00 out of 4
11/27/2017 2:39:58 PM new computer
 
  4.00 out of 4
12/10/2017 7:09:47 PM Very easy and I like easy! Thanks!
 
  4.00 out of 4
12/12/2017 2:16:48 PM brand new
 
  4.00 out of 4
12/25/2017 11:44:21 AM CAROL LAPTOP
 
  4.00 out of 4
1/30/2018 2:12:35 PM This laptop crashed and I had to reinstall PCMatic. So far, so good.
 
  4.00 out of 4
2/2/2018 7:35:46 PM I like the antiverus it did my other laptops
 
  4.00 out of 4
2/10/2018 3:18:21 PM My first computer with Pitstop crashed with coverage remaining. Repair people say it cannot be saved. I want to tranfer reming coverage to this new laptop.
 
  4.00 out of 4
5/4/2018 8:45:25 AM It's brand new. I like it
 
  4.00 out of 4
2/22/2018 3:27:37 PM Has kept my Pc's free of problems
 
  4.00 out of 4
2/26/2018 9:47:16 PM Just bought this computer. Only had it for 7 days.
 
  4.00 out of 4
2/28/2018 11:21:38 AM Brand new computer. So far so good !
 
  4.00 out of 4
2/28/2018 11:35:13 AM Seems to be making a grinding sound whenon and even when not using the CD drive.
 
  4.00 out of 4
3/3/2018 2:15:47 AM its brand new
 
  4.00 out of 4
3/3/2018 12:37:18 PM new computer
 
  4.00 out of 4
3/4/2018 5:59:54 PM nwe computor. 1st time using.
 
  4.00 out of 4
3/6/2018 10:33:35 AM This is rplacement for old computer that was runin by power surge.This a HP lab top computer.
 
  4.00 out of 4
1/23/2018 11:58:40 PM we purchased 2 computers today and will install pcmatic in the next
 
  4.00 out of 4
12/21/2017 10:11:37 AM just bought it
 
  4.00 out of 4
7/18/2017 8:08:13 PM it,s brand new
 
  4.00 out of 4
1/13/2018 9:43:48 AM It's new.
 
  4.00 out of 4
1/29/2018 2:56:24 AM Brand new; so far so good
 
  4.00 out of 4
9/9/2017 11:56:38 PM new computer, I'm transfering PC Matic to it.
 
  4.00 out of 4
9/23/2017 12:03:42 PM It;s an HP - what else can I say??
 
  4.00 out of 4
10/7/2017 6:45:38 PM It's new.
 
  4.00 out of 4
9/26/2017 1:33:53 PM very convenient PC
 
  4.00 out of 4
3/13/2018 1:56:49 PM IT'S NEW- UNUSED
 
  4.00 out of 4
3/13/2018 1:51:10 PM It's fresh out of the box
 
  4.00 out of 4
3/16/2018 6:58:21 PM it is new.
 
  4.00 out of 4
3/17/2018 3:15:17 PM new
 
  4.00 out of 4
3/17/2018 5:48:43 PM This is a new computer
 
  4.00 out of 4
3/18/2018 11:42:51 AM This computer was new and had to have hard drive replaced so this is the only pc i have installed pc matic on.
 
  4.00 out of 4
3/18/2018 2:11:14 PM My previsous HP Envy was hacked and had to be replaced. I now have only one computer- it is thisone.
 
  4.00 out of 4
3/15/2018 5:25:13 PM I like it but not a fan of the anti-virus that was installed
 
  4.00 out of 4
3/23/2018 11:02:14 AM this is a new computer i am loading pc matic to protect it
 
  4.00 out of 4
3/25/2018 2:13:47 PM I love PC Matic never had a problem and 1 question and it was help right away
 
  4.00 out of 4
4/6/2018 2:47:19 PM it is new
 
  4.00 out of 4
4/9/2018 7:37:13 PM brand new
 
  4.00 out of 4
4/13/2018 2:17:51 PM new
 
  4.00 out of 4
4/16/2018 5:21:35 PM Just installed. So far so good. We will see.
 
  4.00 out of 4
4/26/2018 9:15:43 AM It's brand new.
 
  4.00 out of 4
5/7/2018 3:41:40 PM new
 
  4.00 out of 4
5/11/2018 2:31:06 PM Brand new as of today
 
  4.00 out of 4
4/30/2018 10:07:18 PM will keys were a little more pronounced
 
  3.00 out of 4
5/3/2018 4:26:01 PM This is my first time running it so I really don't have anything to base it on.
 
  3.00 out of 4
4/17/2018 2:28:18 AM Sometimes and incompleted email will vanish and I don't know why or where it went.
 
  3.00 out of 4
4/25/2018 9:12:39 AM ALL GOOD
 
  3.00 out of 4
4/7/2018 8:43:57 PM slow because I'm on satelite
 
  3.00 out of 4
4/8/2018 5:21:03 PM It is very slow.
 
  3.00 out of 4
3/26/2018 8:18:02 AM It is new, so I have not had time to form a solid opinion.
 
  3.00 out of 4
3/26/2018 9:36:12 PM From beginning,I hate to admit it but this computer has been a problem. Had to contact HP a few times already. And it gets corrected, but just doesn't seem to run as fast and smoothly as I had expected, especially for the model, hey not the top top model but it is a helluva BETTER computer. Cost me ( my wife) plenty. I hope it will eventually get up to speed. My olddddd one seems faster. Plus if I put this on SLEEP, it takes forever to open or no, it doesn't put you right back where you left off! And the keyboard at times is slow as well, or the screen is slow...I type words and look at screen and maybe a third of them are showing, I stop, and wait and watch the letters show up on screen like they were pecked/choppy. Ok thats enough! Well what i can recall right now. The 2 following question answers are meant as at times it does!
 
  3.00 out of 4
3/28/2018 12:39:00 AM slow coming up when turned on.
 
  3.00 out of 4
3/31/2018 5:28:35 PM bland new
 
  3.00 out of 4
3/31/2018 8:57:34 AM windows updates have caused many issues.
 
  3.00 out of 4
4/3/2018 9:56:13 AM runs slow due to my internet connection
 
  3.00 out of 4
4/5/2018 12:41:57 PM New computer.
 
  3.00 out of 4
3/24/2018 8:10:00 PM new
 
  3.00 out of 4
3/16/2018 3:49:56 PM We just had to do a full recovery of this pc.
 
  3.00 out of 4
3/20/2018 8:44:08 PM just bought it today so I don't really have an opinion
 
  3.00 out of 4
3/13/2018 8:19:11 PM Tends to go "blue screen" somtimes. Overall runs well.
 
  3.00 out of 4
3/14/2018 3:23:15 PM New computer that crashed on setup and had to be reloaded.
 
  3.00 out of 4
3/11/2018 1:51:27 PM i was thinking it should be running alot faster.
 
  3.00 out of 4
3/11/2018 2:54:07 PM This PC is new havent used yet
 
  3.00 out of 4
3/8/2018 6:42:00 PM I have only had it one day
 
  3.00 out of 4
1/13/2018 7:08:04 PM Please put a add computer button so older people can see it and make it more user frindly
 
  3.00 out of 4
1/28/2018 12:00:22 PM Purchased HP i7 laptop in 12/12/17 added PC matic. It crashed. Sent back. Just got this i3 Laptop and am installing PC Matic
 
  3.00 out of 4
1/28/2018 6:49:02 PM Just bought it so it's much faster than my old one. Wish the sound quality was better.
 
  3.00 out of 4
9/7/2017 8:34:26 PM this computer is new
 
  3.00 out of 4
7/16/2017 8:34:48 PM brand new pc
 
  3.00 out of 4
9/5/2017 1:48:38 PM too new to tell much yet
 
  3.00 out of 4
10/17/2017 3:25:44 PM not sure new computer is running pc matic correctly. still shows only 1 of 5 downloads
 
  3.00 out of 4
11/4/2017 3:14:13 AM to new to know
 
  3.00 out of 4
11/24/2017 2:27:04 PM brand new today
 
  3.00 out of 4
1/1/2018 10:31:54 AM its slow
 
  3.00 out of 4
12/8/2017 2:27:30 PM NEW PC WOULD LIKE TO ADD
 
  3.00 out of 4
12/8/2017 7:04:27 PM new
 
  3.00 out of 4
1/19/2018 1:09:56 AM I'll know better once I know PC Matic is in fact on my new computer.
 
  3.00 out of 4
1/12/2018 6:10:02 PM This a a new computer (Christmas present) and has never been used. this is part of the original startup
 
  3.00 out of 4
3/6/2018 4:44:26 PM just bought it today
 
  3.00 out of 4
3/7/2018 12:22:26 AM could have clearer directions.
 
  3.00 out of 4
2/26/2018 10:56:11 PM Just bought this PC yesterday. So my feedback at this time is unlikely to be reliable. I have not yet run anything demanding to provide feeback on any of the questions asked above or below.
 
  3.00 out of 4
2/23/2018 2:10:40 PM New PC just seting up!
 
  3.00 out of 4
2/23/2018 8:46:29 PM New computer
 
  3.00 out of 4
2/24/2018 10:42:00 PM just bought it, dont know if it works well
 
  3.00 out of 4
2/25/2018 2:33:21 PM I don't like the browser setup on chrome
 
  3.00 out of 4
2/25/2018 6:29:28 PM I had USB drivers missing on another PC and it did not fix.
 
  3.00 out of 4
2/26/2018 8:30:14 PM new - don't really know yet.
 
  3.00 out of 4
2/16/2018 6:02:35 PM It is new
 
  3.00 out of 4
2/16/2018 7:29:05 PM Just bought it and installed PC MATIC because everything else slows down the cmputer.
 
  3.00 out of 4
2/6/2018 7:27:36 PM no info
 
  3.00 out of 4
2/7/2018 10:41:38 AM n/a
 
  3.00 out of 4
2/2/2018 7:04:35 AM I had to restore it after it crashed.
 
  3.00 out of 4
12/25/2017 1:02:50 PM New
 
  3.00 out of 4
12/25/2017 1:31:55 PM Newly purchased
 
  3.00 out of 4
12/12/2017 4:37:43 PM We will looking for your help
 
  3.00 out of 4
12/15/2017 9:31:36 AM not enough time to tell yet
 
  3.00 out of 4
12/16/2017 10:54:01 AM Recommended by a friend who was very satified with the same computer
 
  3.00 out of 4
1/8/2018 12:26:37 PM This is a new HP PC with an I7 processor and Windows 10 operating system which replaced an old Toshiba with Widows 7 operating system which had problems. A local IT shop transferred old files to new machine and new OFFice 365 software to replace old 2007 Office software. I am still getting use to new operating system. May be running HP Defender Anti-Virus software?
 
  3.00 out of 4
1/14/2018 4:28:33 PM Lots of annoying things loaded into it.Re running slowly.have Hughesnet sat internet
 
  3.00 out of 4
1/15/2018 8:41:04 PM THis is a new computer.
 
  3.00 out of 4
12/11/2017 3:05:45 PM Newlaptop. Not sure of it's performance yet
 
  3.00 out of 4
11/20/2017 1:16:14 PM seems like it could be faster
 
  3.00 out of 4
1/20/2018 1:08:08 PM It is new
 
  3.00 out of 4
11/7/2017 1:18:37 PM its slower than I expected when I bought it
 
  3.00 out of 4
1/16/2018 11:05:43 AM just bought it- seems slow to start up
 
  3.00 out of 4
10/31/2017 8:11:09 AM PC is new
 
  3.00 out of 4
10/27/2017 10:05:57 PM It is new
 
  3.00 out of 4
12/2/2017 9:39:07 AM I'm new to windows 10. I live in country and only have broadband. Seems slow to me.
 
  3.00 out of 4
12/13/2017 7:43:47 PM New computer
 
  3.00 out of 4
1/4/2018 7:22:13 PM Why does PC Matic fail to recocnize my HP laptop named "PORTABLE-5 after Windows10 reload?
 
  3.00 out of 4
1/31/2018 6:05:40 PM Brand new!
 
  3.00 out of 4
1/31/2018 8:59:47 AM First day of use. Ask me again in a couple weeks
 
  3.00 out of 4
2/1/2018 10:35:18 AM I have had it for a short time.
 
  3.00 out of 4
9/13/2017 2:06:12 PM Kent was tricked by another company to discontinue PC Matic. Can I replace his computer for another evergreen slot?
 
  3.00 out of 4
9/13/2017 9:17:17 PM Having trouble with slow to boot up to desktop
 
  3.00 out of 4
5/20/2018 10:39:32 PM newly purchased
 
  3.00 out of 4
5/21/2018 9:40:41 PM Just bought the computer and compared to the old one I had it is pretty fast.
 
  3.00 out of 4
5/17/2018 2:04:32 AM new
 
  3.00 out of 4
11/30/2017 7:53:27 AM New Computer. Just purchased.
 
  3.00 out of 4
11/29/2017 11:02:52 AM MacAfee was in stalled automatically on this new laptop even though I opted to decline MacAfee. MacAfee is too restrictive and controlling.
 
  3.00 out of 4
1/5/2018 5:25:58 PM This computer has never been as fast as expected.
 
  3.00 out of 4
11/26/2017 3:41:01 PM its new
 
  3.00 out of 4
1/4/2018 11:49:42 AM brand new
 
  3.00 out of 4
8/30/2017 6:17:13 PM New as of yesterday 8/29/17, Used spariingly and today received an error message regarding Microsoft Edge malware issue. A Trojan worm wes reportedly affecting the computer an a window popped up for me to call an 877 number which I did. It did not sound like a professional environment on the other end of the line. The person sounded like they were in a boiler room call center and did not sound like a microsoft office. The person was possibly from India or that region. I hung up.
 
  3.00 out of 4
11/27/2017 1:06:23 PM New PC and first time using windows10
 
  3.00 out of 4
11/27/2017 4:25:23 PM It is new and I am just now getting it set up
 
  3.00 out of 4
11/30/2017 1:56:36 PM just got it
 
  3.00 out of 4
1/17/2018 7:53:03 PM it is terribly slow
 
  2.00 out of 4
7/24/2017 7:44:39 PM Do not yet just bought this computer
 
  2.00 out of 4
10/14/2017 7:57:35 PM not happy yet! Turned it on for first time about 28 hours ago. Today I had a loud audio message about being infected with some kind of pornography and that my credit info was being stolen. Purported to be Microsoft and gave phone # to call or my computer would be shut down and I'd be reported to authorities. Whew! I shut it down and restarted
 
  2.00 out of 4
10/22/2017 9:41:59 AM It takes too long to initialize and the desktop picture doesn't fill out at startup.It blanks out any other image that is supposed tpo display there.
 
  2.00 out of 4
12/15/2017 8:28:54 PM it's brand new. Already there are hang ups with it and slowness.
 
  2.00 out of 4
2/3/2018 6:32:19 PM Scrolling is very slow.
 
  2.00 out of 4
2/12/2018 12:58:26 PM crashed twice and required factory repair
 
  2.00 out of 4
2/17/2018 12:06:37 PM I had the computer 3 months when the disk crashed and they had to install another one. So far very slow.
 
  2.00 out of 4
2/18/2018 11:06:58 AM Boot-up has problems, I've had to re-install complete hard drive three times since buying it.
 
  2.00 out of 4
2/21/2018 6:58:17 PM Cannot get enough information to get programs and photos uploaded from old computer to this one. This computer is new.
 
  2.00 out of 4
1/12/2018 9:15:45 AM w 10 is terrible PC Matic has never gotten through a complete scan in about 6 tries, was bought 2 days ago
 
  2.00 out of 4
1/12/2018 10:54:45 AM -Having trouble scrolling up and down pages. -Difficult to resize pages. -Sometimes difficult to close out pages or applications.
 
  2.00 out of 4
1/18/2018 4:36:12 PM crashed on me last week and had to have boot software reinstalled. lost everything.
 
  2.00 out of 4
12/21/2017 11:36:42 AM brand new and already running slow
 
  2.00 out of 4
1/23/2018 8:11:19 PM I just bought a new computer as I'm out of town travelling on business. I had to buy a new laptop because the hard drive on my other crashed. A couple of months ago my PC Matic failed to automatically update and malware all of sudden appeared on my screen. I reinstalled PCMatic nad followed your tech groups instructions. However my computer was not operating correctly and finally crashing. PCMatic did not find or fix the malware and neither did the software link. So I now have doubts on PCMatic and will keep a wary and careful eye on how PCMatic is working.
 
  2.00 out of 4
1/13/2018 2:23:32 PM I used to be able to talk to someone. Evidently that is impossible now. I had one computer completley erased and wanted to talk to some one. I am speaking of my other computer.
 
  2.00 out of 4
1/29/2018 1:51:29 AM Runs way too slow. Maybe the AT&T Internet service I have.
 
  2.00 out of 4
3/10/2018 10:17:38 AM Too slow
 
  2.00 out of 4
9/26/2017 11:09:13 AM I bought a couple of weeks ago. In the last 24 hours it has frozen up 4 times.
 
  2.00 out of 4
3/11/2018 3:53:19 PM It was bought a few months ago and it has already "died" twice; so had to pay $200 dollars to get it fixed.
 
  2.00 out of 4
3/28/2018 2:09:07 PM its a windowes 10 and now i have to uodate it to windows? for windows protections so i am hoping pc matic will solve this problem
 
  2.00 out of 4
4/8/2018 5:41:18 PM seems to run slow
 
  2.00 out of 4
4/15/2018 12:00:16 PM do i have to answer these questions each time I run a scan??!!!
 
  2.00 out of 4
5/9/2018 9:46:28 PM super slow
 
  2.00 out of 4
3/29/2018 4:07:47 PM I am going to try this again since I already paid for it. My 1 laptop that I just took off. This is a brand new laptop so time will tell if this is good system or not
 
  1.00 out of 4
1/26/2018 11:43:38 AM I just bought it but it seems fine.
 
  1.00 out of 4
9/9/2017 11:06:01 PM freeze up
 
  1.00 out of 4
1/13/2018 11:34:39 AM crashed and Lost all programs
 
  1.00 out of 4
2/28/2018 5:00:27 PM Just bought it
 
  1.00 out of 4
3/7/2018 11:58:03 PM Operating system, windows 10 64 is terrible.
 
  1.00 out of 4
2/13/2018 10:30:23 AM brand new
 
  1.00 out of 4
12/14/2017 2:48:29 PM some extreme hacker completely destoryed my last pc
 
  1.00 out of 4
10/13/2017 11:05:29 AM KEEPS SAYING MY MEMORY IS USED UP. MY DESKTOP COMPUER IS TOTALLY LOCKED UP.
 
  1.00 out of 4