Please wait...

Please wait a moment for this page to load. If this message does not disappear within a few seconds, it usually indicates a problem with the browser or interference from a third-party utility such as an ad blocker, ZoneAlarm, or Norton Internet Security. PC Pitstop uses ActiveX technology and requires Internet Explorer 5 or higher. See our troubleshooting page for more help.

Loading the PC Pitstop utility...

Please wait for the PCPitStop utility to load. When loading is complete, you'll see a security certificate. Click YES to accept the certificate and we can start your testing.

On broadband connections, it takes only a few seconds to download the utility. Slow dialup connections may take about a minute. If more than two minutes goes by, see our troubleshooting page for possible problems and solutions.

PC Pitstop utility did not load

NOTE: If you are using Windows XP Service Pack 2, Windows Vista, or later, look at the top of this page and see if the yellow Information Bar is displaying a message about PC Pitstop. If so, click the Information Bar and select "Install ActiveX Control".

We were unable to install the PC Pitstop utility. Here are the most common causes and solutions to the problem. For more information, see our troubleshooting page or ask for help on our forums (free; separate registration required).

• Windows 95, 98, or ME: Unfortunately, we can no longer support Windows 95, 98, or ME.
• Security certificate: You may have answered NO when you were presented with the security certificate. You must accept the certificate so that PC Pitstop can diagnose problems on your PC.
• Internet Explorer security settings: Your IE security may be set so that you cannot accept ActiveX controls. IE's default security settings ask if you want to accept controls, rather than blocking them. To restore the defaults in Internet Explorer, follow these instructions.
• Web proxy issues: A web proxy or other "web accelerator" may have an old copy of our utility in its cache. If possible, disable any proxy settings in IE (Tools | Internet Options | Connections | Lan Settings) and clear your cache (Tools | Internet Options | General | Delete Files). If your ISP requires a proxy connection, try visiting in a few hours to give the proxy time to load the most recent version of the utility.
• Old or incomplete PC Pitstop utility: You have an earlier version of the PCPitStop utility, or one that is not installed correctly. You will need to delete the control and reinstall it. See the frequently asked questions section for instructions.
• Try rebooting: Sometimes, the tried and true reboot will set everything right. Reboot your PC, then browse back to the test page and try loading the utility again.

Incorrect Version

The version of the PCPitstop ActiveX control that is installed is not the most recent, but we were unable to install a more recent version. (The current version is ? but you now have version ? installed). This is often due to an old file being stuck in either your browser's cache or in the cache of a proxy server. To empty your browser cache in IE6: select Tools, Internet Options, Delete Files. Also try removing your existing ActiveX control: Tools, Internet Options, Settings, View Objects. Remove the "PCPitstop Utility" if it is there.

For more help, see our troubleshooting page for possible problems and solutions, or post a message a message on our forums (free; separate registration required).

Load Timed Out

It has taken more than two minutes to download the PC Pitstop utility. This indicates some type of problem with the connection; it usually takes no more than a minute to download the utility, even on a slow dialup connnection. See our troubleshooting page for possible problems and solutions, or post a message a message on our forums (free; separate registration required).

Internet Explorer required

This browser does not appear to be Internet Explorer or a compatible one based on IE, such as Maxthon, MyIE2, or SlimBrowser. The PC Pitstop test utility requires ActiveX technology, so you must use an ActiveX-enabled browser for the testing process. Once you have completed testing you can use other browsers such as Netscape, Opera, or Mozilla/Firefox to view your results.