PC Pitstop, the makers of PC Matic, endeavor to put an end to this common hoax.

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What is the Hoax? What is the Solution?

Infinite Alert Hoax Example

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Web sites are being penetrated to display an infected page that places a Javascript Alert inside an infinite loop. To the user, they are unable to escape from a dialog box and cannot navigate to other tabs. It appears as if the browser is locked. The page displays ominous warnings about virus infections, pornography, and lost personal information, frequently accompanied by a robovoice reinforcing the message. To "fix" the problem, users are urgently advised to call a toll free number. The call is transfered to India, where the attendant tries to gain control of the user's computer. Once inside, they display many false warning messages and finally try to charge between $400 - $600 to "clean" the problem.

PC Pitstop, the makers of PC Matic, has developed a technology to block the hoax and gather the telephone numbers the hoax is employing.

Our Technology, Our Goal

Our technology to block this hoax is based on a whitelist. We analyze the telephone number in the Javascript alert. The alert appears only if the telephone number is on the whitelist. All others are blocked added to the Hoax Phone Number List.

The goal is to end this hoax once and for all. There are two elements to our strategy. First, the use of our protection. Currently, the infinite alert block feature is only available while using the Chrome web browser. PC Matic continues to work towards adding this infinite alert block on all other web browsers, including Edge, Firefox, and Internet Explorer. Once this block is expanded to these browsers, PC Matic will continue to advance its technology to Linux, and Apple users.

The second part of this strategy is publicizing these phone numbers. Therefore, we will need the public’s assistance. If anyone is targeted by the infinite alert hoax, please notify our team immediately, with the phone number listed within the pop-up window. You can do so by joining our team below, or submitting the phone number via our online forums.

Hoax Phone #s Last Seen
1-800-521-6038 9/16/2022
1-800-772-1213 12/6/2021
1-909-883-8611 10/12/2021
1-855-274-9507 9/9/2021
1-762-888-8180 2/1/2021
1-712-432-0075 12/3/2020
1-888-777-4870 11/27/2020
1-855-368-4200 11/18/2020
1-855-740-0616 10/16/2020
1-844-386-6601 10/13/2020
1-844-485-0536 9/30/2020
1-844-995-3877 9/29/2020
1-855-560-1440 9/25/2020
1-844-919-3947 9/24/2020
1-855-931-3220 9/22/2020
1-844-918-4005 9/17/2020
1-844-539-0112 9/10/2020
1-877-677-7744 9/8/2020
1-877-566-3383 9/7/2020
1-800-707-1018 9/7/2020

Join the Team

We are archiving the URLs of infected web sites. By joining the team, we will provide these URLs. This is a great social experiment, and we will keep team members up to date on the fight to make the business of this hoax defunct. Come join us.

Why is PC Matic Doing This?

Perhaps the largest security hole in our nation's digital infrastructure is that many of the companies in the security industry care more about profits than security. In fact, many companies' profits increase due to the lack of security in our world. We believe that security software should solve security problems first, and generate profits second.

Recently, the FTC settled with two groups that were behind fraudulent tech support alerts. These two groups were required to never participate in computer technical services again. However, this litigation and settlement has hardly put a dent in the malicious pop-up activity. Litigation and fines are not the answers. It’s time for a solution. It's time for PC Matic.

To our great and loyal customers - we could not accomplish these things without your continued support. In addition to no getting infected with viruses or ransomware, you will not be exposed to this hoax. Thank you.

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